Wing Hang Bank Branch Service Adjustments and Closure List

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The latest service adjustments and branch closure list for Wing Hang Bank have been announced. The public can immediately check the information of all affected branches to facilitate the arrangement of daily banking matters.

The bank provides the latest operating hours information and suggests making good use of nearby branches or digital services. These measures help minimize inconvenience and ensure customers receive continuous support.

Key Points

• Several Wing Hang Bank branches will gradually close, with the Sham Shui Po branch ceasing operations on April 28, 2025; customers should plan their banking matters in advance.
• The bank suggests customers use nearby branches or online and phone banking services to reduce inconvenience caused by branch closures.
• During the pandemic, many banks adjusted operating hours, with Saturday closures becoming common; customers should pay attention to official announcements for the latest arrangements.
• Wing Hang Bank actively promotes digital services, offering online banking and mobile apps to facilitate account inquiries and transactions anytime.
• In case of technical issues or questions, customers can call the hotline or use the online live chat function, and the bank will provide timely support and assistance.

Wing Hang Bank Branch Closure List

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Sham Shui Po Branch Closure

Wing Hang Bank has announced that the Sham Shui Po branch will officially cease operations on April 28, 2025. This branch has been providing comprehensive banking services to residents and businesses in the area for many years.

The bank’s management stated that this adjustment is part of an overall branch network optimization plan aimed at improving service efficiency and resource utilization.

Wing Hang Bank expresses sincere apologies to all affected customers and thanks them for their continued support and trust. The bank advises customers to arrange banking matters in advance or consider using nearby branches and online services to minimize inconvenience.

Other Closed Branches

In addition to the Sham Shui Po branch, Wing Hang Bank has gradually adjusted several branch locations in recent years. Below is a list of branches that have closed or are scheduled to close for customers’ reference:

The bank emphasizes that all affected customers can choose to conduct business at other Wing Hang Bank branches. The bank will proactively contact affected customers to assist with account transfers and provide alternative solutions.

Customers with questions can call the customer service hotline or visit other branches for inquiries. Wing Hang Bank commits to continuously optimizing services to ensure every customer receives proper support.

Branch Service Hours Adjustments

Operating Hours Updates

During the pandemic, many banks in Hong Kong adjusted branch operating hours based on防疫 policies and customer needs. Wing Hang Bank and other major banks prioritized the health of customers and staff.

Since 2022, some branches have shortened operating hours, and Saturday closures have become common. Many banks have also flexibly adjusted operating arrangements based on pandemic developments.

Note: Some branches extend operating hours during specific periods based on customer needs. For example, HSBC and Bank of China (Hong Kong) extend hours at designated branches before Lunar New Year to facilitate cash withdrawals and important banking transactions. Customers should closely monitor official bank websites and announcements for the latest operating arrangements.

Suspended Service Branches

Since the Omicron outbreak on January 24, 2022, several banks have announced temporary suspensions of some branch services. Official announcements clearly list the names, addresses, and suspension dates of affected branches, emphasizing public health as the primary goal.

Wing Hang Bank also has branches temporarily suspended due to the pandemic, with proactive notifications to customers about related arrangements.

• Multiple banks’ Kwai Chung branches suspended services from January 24, 2022, until further notice.
• Suspended branches include Des Voeux Road West Branch, Yau Ma Tei Branch, Kwai Chung Road Branch, Texaco Road Branch, etc., all supported by official announcements.
• Hang Seng Bank’s two mobile branches suspended services from January 24, 2022, until further notice.
• Standard Chartered Bank closed its Kwai Chung branch, with staff not required to return to the workplace until further notice.
• Bank of China (Hong Kong) suspended four branches from January 24, 2022, with other branches maintaining Monday to Friday 9:00-16:00 operations and Saturday closures.

Banks emphasize that service suspensions are primarily due to pandemic prevention needs, prioritizing customer and staff health. Banks suggest customers use nearby branches or online and phone banking services to reduce the risks of going out and gathering.

Alternative Wing Hang Bank Branches and Other Services

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Recommended Nearby Branches

After the Sham Shui Po branch and other branches cease operations, customers can choose to visit nearby Wing Hang Bank branches or other major Hong Kong banks to conduct business.

The bank suggests customers select the most convenient branch based on their location. Below is information on some nearby branches:

The bank reminds customers to call and check the latest operating arrangements before visiting a branch to avoid unnecessary trips.

For cash deposits, cheque cashing, or opening new accounts, the above branches can provide assistance. Some branches have ATMs available, supporting 24-hour cash withdrawals and transfer services.

Online and Phone Services

Wing Hang Bank actively promotes digital transformation, offering diverse online and phone banking services for customers. Customers can use the online banking platform or mobile app to check account balances, make transfers, pay bills, and apply for financial products anytime, anywhere.

These services support transactions in USD and multiple currencies, with exchange amounts displayed instantly based on the day’s exchange rate.

• Online Banking: Log in to the official website to check account details and perform local and overseas transfers.
• Mobile App: Supports fingerprint or facial recognition to enhance transaction security.
• Phone Banking Hotline: Offers 24-hour automated voice services and the option to speak with customer service representatives to resolve questions.

Experts suggest that customers make greater use of online and phone services to reduce queue times at branches and improve financial management efficiency.

If customers encounter technical issues or need assistance, they can call the bank’s hotline or use the online live chat function for support. The bank also regularly updates its systems to ensure transaction security and stability.

Wing Hang Bank’s recent service adjustments and branch closures affect customers’ daily financial arrangements. Readers are advised to regularly check official announcements to stay updated on the latest branch information.

Experts suggest that customers make greater use of online banking and phone services to improve efficiency and reduce inconvenience. If you have questions, you should proactively contact the bank for assistance.

FAQ

How should customers handle existing accounts after the Sham Shui Po branch closure?

Customers can visit nearby branches to handle account transfers. The bank will proactively contact affected customers to assist with completing related procedures, ensuring fund safety.

Will Wing Hang Bank branch closures affect online banking services?

Online banking services are not affected by branch closures. Customers can log in to the online platform anytime to check accounts, make transfers, and pay bills, enjoying round-the-clock services.

How can customers check the latest branch operating hours?

What should customers do if they encounter technical issues with online banking?

Customers can call the bank’s hotline or use the online live chat function. The bank’s technical team will assist in resolving issues to ensure smooth transactions.

What are the alternative options for cash deposits and withdrawals during branch closures?

Customers can use ATMs for cash deposits and withdrawals. Some branches offer 24-hour self-service options, facilitating daily banking transactions.

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